ABOUT THE CLIENT
- The client is an international actor in the financial sector with public and private stakeholders, created and established in Luxembourg since the beginning of the 1990s.
- The client is in a modern office building located in one of the most attractive business areas in Luxembourg.
- The company benefits from a stable economic situation with a good market reputation and reputation as an employer.
The client’s teams have been working remotely during the pandemic and the organisation wants to continue offering their employees a hybrid work model with 2 days at home and 3 days at the office depending on function and residency. Further, their offices benefit from an easy access to the motorway, public transport connections as well as restaurants and commercial shops in the nearby surroundings.
The client was used to working in silos and closed offices but has now taken on the challenge to move towards a more collaborative approach in a hybrid choice-based workplace setting with – to some extent – flexible seating in smaller open office spaces.
With the experience of working from home throughout the pandemic, today the client is looking to modernise and adapt a concept of New Ways of Working:
In order to transform the ways of working, to optimise office space and create an office where employees love to go to work, the following challenges and previous ways of working had to be tackled:
- Conservative way of working with general resistance towards change,
- Hierarchical workplace (the leader has the corner office),
- Moving from single or two-person offices to small open-spaces,
- Very siloed way of working,
- Quickly organic grown organisation without strong cultural anchoring,
- Change fatigue within departments due to frequent past organisational changes.
MindForest accompanied the client in the definition of their new hybrid workplace strategy accommodating the various aspects affected for the evolution of their interpretation of New Ways of Working (NWoW).
MindForest’s main objectives for this mission were to:
TOOLS, METHODS & ACTIONS
THE PROJECT OUTCOME
- Space optimisation
- Ensuring a logical approach to workflows and digitalisation
- Highlighting opportunities and constraints within the workplace
- Understanding employee needs and worries
- Encouraging a broader understanding of NWoW and not only workplace strategy
- Thanks to cross-functional and cross-hierarchical working groups an increased creative thinking was established within the organisation
- Indirect involvement outside working groups thanks to a ripple effect
- Increased understanding and buy-in
- Reduced resistance
- Understanding of the impact of NWoW and hybrid working on cultural and organisational elements
Dialogue on NWoW across functions
Co-construction between facility management and staff