Articles

Keeping the Capability Gap in Check

Capability building may be a term you have not encountered yet, so perhaps a short definition will help to set the scene: to quote Norm Smallwood and Dave Ulrich in the Harvard Business Review[1] it is “These capabilities—the collective skills, abilities, and expertise of an organization—are the outcome of investments in staffing, training, compensation, communication, and other human resources areas. They represent the ways that people and resources are brought together to accomplish work. They form the identity and personality of the organization by defining what it is good at doing and, in the end, what it is. “