call center Archives | MindForest

Portfolio Items

Guide pour aider à répondre aux appels des demandeurs d’emploi et des employeurs

Guide illustré couvrant l’ensemble des champs à maîtriser par les employés

Our last article

Mind the (Digital) Gap!3 August 2020 - 15 h 25 min
The recent crisis saw many workers obliged to change to digital working methods from one day to the next with very little time for preparation – in fact in many cases there was a scramble to even acquire the necessary hardware before shops were closed down for several weeks. Employees were literally thrown into a major change. In many cases, companies had probably previously rejected/postponed such changes on several occasions with the reasoning that the company’s processes and staff were not yet ready for such drastic change! All change specialists know that successful change needs to be well-prepared, so how could it be possible to achieve so much at such short notice? One answer is that under a crisis situation most people function in a sort of overdrive modus and rise to the moment, coping with challenges in the face of which they would normally have paled. Here the word to note is “coped”; they adapted, they fitted in, they showed great flexibility, but that does not necessarily mean that the outcome remains suitable as a long-term organisational structure.
Entretien d’évaluation annuelle : boostez votre employabilité3 August 2020 - 15 h 25 min
La pratique de l’évaluation annuelle devient de plus en plus fréquente dans les entreprises. Véritable outil de management, l’entretien d’évaluation offre au manager un moyen de :
• Renforcer et développer la performance de son équipe,
• Favoriser l’implication individuelle au service du collectif,
• Clarifier les objectifs et les attentes envers les collaborateurs,
• Faciliter la communication entre les collaborateurs et leur supérieur hiérarchique.
Where Will We Be Working Next Year?27 July 2020 - 10 h 34 min
This is not a geographical or recruitment question! It is far more a question of trying to predict the future of the office as we know it and how further changes are going to affect the world of office workers. Many of you will be surprised to know that the first idea of remote working was launched in the 1970’s by NASA engineers as a means of combatting the oil crisis, so what has happened since? To gain an understanding of this you need to assess a vast range of criteria ranging from the history of technical progress to the influence of social criteria such as prestige and office politics, the complexity of which means that it is difficult to ascertain where the future lies.

Nos prochains évènements

[22/07/20] Webinar BrainBreakfast : Fit4Resilience : Comment reprendre après la crise ?

Scheduled

Change Digital Transformation Events Expertise Innovation Strategy & Leadership Upcoming

Webinar en ligne

[29/07/20] Webinar BrainBreakfast : Votre organisation vous donne-t-elle le droit à l’erreur ? Découvrez la « no blame culture »

Scheduled

Change Culture Events Expertise Strategy & Leadership Upcoming

Webinar en ligne

Portfolio Items

Guide pour aider à répondre aux appels des demandeurs d’emploi et des employeurs

Guide illustré couvrant l’ensemble des champs à maîtriser par les employés

ABOUT

ADDRESSES

CONTACT

Map