A customer builds an opinion about a partner based on all interactions with that business, starting with the discovery of its products and services throughout the decision to purchase phase and continuing during the consumption or experience of service phase and ending with a purchase reconsideration.
By assessing customer experience, every company is able to understand which elements determine the customer’s level of quality of service.
With the support of MindForest you will receive expert guidance, based on an analysis and report on the following:
- A diagnostic identifying points of perception that generate (dis-)satisfaction with customers,
- A report with recommendations of potential measures for improvement
- 100% financial support from the Ministry of the Economy once your project has been approved by Luxinnovation