Documentation diagnostics

• Objectively assess the current documentation strategy

• Assess the strategy’s influence on company profits
• Identify possible improvements

Documentation strategy

• Definition of strategic issues and stakes
• Identification of user needs and expectations
• Qualification of expected methodologies
• Architecture of information
• Formalisation of procedures
• Piloting roles and competencies
• Qualitative evaluation
• Measurement of the system’s effectiveness

Writing and editing

• Instruction manuals, online help, modi operandi
• Course material, reference manuals
• Manuals and forms of procedures
• Administration guides, welcome manuals, memos
• Presentations, commercial documents