Business Process Management and IT implementation - Problem outlines

• Missing or incomplete process documentation, inexistent or out-of-date tools to implement the processes or processes that are unavailable or not centrally bundled
• Unstructured representation and communication of complex processes
• Inability to control or to track performance due to undefined performance indicators
• Undefined or nonexistent company objectives and missing communication to employees
• Missing resources and/or competencies to develop and implement new concepts
• Vague and limited definitions of requirements for new software systems
• Inadequate software support, an insufficient degree of automation, a heterogeneous system landscape or obsolete systems

• Comprehensible, exhaustive and integrated documentation of business processes and a clearly outlined definition of process interfaces
• Sustainable and stable organisational structures that correspond with the market position and the client's requirements
• Translation of business requirements into functional requirements for existing or new IT systems